Elasticsearch, Logstash, and Kibana take pleasure in the good thing about obtaining lively and useful communities. You've our assurance of superior-excellent support and single supply of truth as an Elasticsearch Services consumer, although the Elastic community can be a helpful source in your case everytime you require it.

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The most crucial concentration of support is to ensure your deployment displays a inexperienced standing and is available. There is not any certain Original or ongoing response time, but we do attempt to engage on just about every concern in just three small business days.

Within the Elasticsearch Services Console: Visit the Support web site or choose the support icon, that looks similar to a life preserver, on any webpage while in the console. Contact us by e-mail: [email protected]

Consist of the deployment ID you want assist with, particularly when you have got quite a few deployments. You can find the deployment ID on the overview page for your cluster from the Elastic Cloud Console.

For anyone who is on an Elasticsearch Assistance Common subscription and you also are interested in moving to Gold or Platinum support, be sure to Get hold of us. We also propose that you just go through our best practices guideline for receiving the most out of the support knowledge:

We can offer support no matter if your natural environment is on-prem or within the cloud. Get hold of our workforce to discuss your certain infrastructure and specifications, such as SLAs and stability needs.

Go over your certain prerequisites After you enter a support contract with Instaclustr, you can be leveraging a lot more than three hundred million node several hours of administration and support working experience with open up resource technologies, including the Open up Distro of Elasticsearch.

If you Get hold of us by email, be sure to use the e-mail tackle that you registered with, to ensure we will let you much more quickly.

Describe the condition. Include any pertinent aspects, which includes error messages you encountered, dates and periods when the problem occurred, or anything you believe is likely to be handy.

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Seeking unexpected emergency Elasticsearch support? Are you presently having operational issues using your self-managed Elasticsearch cluster in production atmosphere?

For anyone who is a brand Elasticsearch support new customer who just signed up for Elasticsearch Services, it will take a handful of hours for the Support Portal usage of be set up. When you've got issues, get to out to us at [email protected].

Describe the challenge. Consist of any pertinent facts, which include error messages you encountered, dates and times when the situation occurred, or anything else you believe may be beneficial.

Elasticsearch, Logstash, and Kibana get pleasure from the good thing about owning vibrant and beneficial communities. You've our assurance of large-top quality support and one supply of truth being an Elastic Cloud person, however the Elastic community can be a valuable source for you whenever you want it.

Support is furnished by electronic mail or in the Elastic Support Portal. The leading emphasis of support is to be certain your Elasticsearch Company deployment demonstrates a eco-friendly standing and is accessible. There is no guaranteed First or ongoing response time, but we do try to engage on each concern inside three enterprise days.

To find out more, Test High quality Support Products and services Policy. If you're on a typical subscription, and also you are interested in upgrading your support degree, you should contact us. We also propose that you just read through our greatest practices guidebook for receiving the most out of your support expertise:

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Being an Elasticsearch Support purchaser, you'll get an e-mail with instructions how you can log in towards the Support Portal, where you can track both current and archived circumstances.

Just open a situation to let us know the name and email handle you prefer to being extra. When opening a scenario, There are many stuff you can perform to have aid more rapidly: